Enables users to view their call history.

Allows a user to answer a call and park it for another user to pick up. The keycode is set by the admin as either a line key or the call park extension.

Call recording may be enabled on gold package, allowing end users and admins the ability to listen and download specific calls. Each account starts with 500MB storage, which is aggregated at the account level, meaning the more recorded files a customer has, the more storage they have.

Only visible on the phone. The account admin has the ability to change whether calls are blind transferred or warm transferred.

The account admin can enable call waiting on the portal. There is an audio indicator that plays on the phone when a user has another call. Most phones allow a visual indicator, too.

Prepend an inbound toll-free number with a name so that inbound toll free, contact center, ring groups and/or domestic numbers display an identifier for the inbound call.

Allows users to forward calls from their cell phone into the VisionVoice cloud PBX.

A contact book is a directory, which includes your company directory and may also include frequently called numbers and may be uploaded via CSV.

Enables the admin to see all call traffic for a specific date range.

This menu allows inbound callers to reach end users by the first three letters or either a first or last name.

Do Not Disturb is a phone feature. When enabled, the phone will not ring.

Allows admins to organize users and features by extension type and easily add new users to a specific group or menu in an organized manner.

Allows the user to choose how to hand off calls based on their busy, available and away status.

The admin can forward specific DIDs to specific numbers, like an answering service, 800 numbers, an ex-employee DID to a supervisor, as failover destinations and options within an auto attendant.

Audio that plays in the ear of the person picking up the phone, letting the caller know where the call is coming from. Example: direct call versus a call to a sales queue.

This feature allows a user to login and temporarily use a phone. Ideal for call centers where multiple users share a workstation, or a visitor’s office for travelling employees.

Intercom enables a user to page a specific person in the office through their speakerphone; it then opens the intercom for a two-way conversation.

Silver and Gold packages include a local DID.

The mobile app allows users to make and receive calls from their mobile device as if they are calling from their desk phone. Call recording, voicemail and more are enabled on the device according to the user’s configuration.

One person can have multiple phones associated with the same extension, i.e. a bathroom phone in an executive office.

This music is played anytime a caller is placed on hold. Admins can upload different music for different groups, Contact Center, etc. or the same music/message can be used across the entire company. There are two types of music on hold within VisionVoice system, system-based and custom. The system-based music on hold loops in the background of the system and callers when placed on hold will hear the hold music in its then current position. The custom music on hold does not loop and returns to the beginning of the custom recording every time a caller is placed on hold.

Allows for a specific DID to receive calls, faxes. The faxes are delivered to the email address designated to that number.

Like account codes, admins can set up codes for multiple use cases. These codes are required if the feature is enabled on specific end user devices. Reports include the tag, the call duration and number of calls. This report does not show the specific number called.

Available if an admin needs to provision a phone. This is useful when an admin needs to change a user’s name, if the phone gets unplugged and needs to be reset, to name a few.

Administrators have access to contact center, reports, and settings, including ring strategies and user settings. Users have access to their personal voicemails, faxes, messages, team, contract centers, reports, and presence settings.

The admin can set up different ring tones for internal or external calls along with specific contact centers (i.e. billing or technical support) and groups.

Shared locations can transfer calls between two locations and dial extensions; split locations cannot. For companies that want to separate or merge their businesses, they can do so in the portal. This does not impact billing or payment.

Enables users to receive faxes from the portal to email.

Voicemails are sent to both phone and email, with Caller ID info and voicemail audio.

Call centers use an Automatic Call Distributor (ACD) to distribute incoming calls to specific resources (agents) in the center. ACDs hold queued calls in first in, first out order until agents become available.

Call recording enables businesses to record and store calls for later analysis. Customers may purchase additional storage a la carte. Storage is aggregated at the account level, meaning the more call traffic a customer has, the more storage they have.

A supervisor can silently monitor a two-party call made by or answered by an agent on a conversation with an external party. No audible sound would alert the agent or the customer that the conversation is being monitored.

Managers get updates by text or email when agents miss a call or log out.

Customers can set up call routing based on time of day, weekends and holidays.

Storage is aggregated and used across the account for call recording and voicemail. Nominal fee is to be paid based on storage.

A voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist. An auto attendant may have multiple sub attendants.

The conference bridge allows customers to hold conference calls with an unlimited number of attendees. The user gets a Conference Extension and Conference Pin. The business will need a DID to associate with the bridge (not included). Customers can upload custom greetings and music on hold. Conference calls can be recorded. There are NO mute features.

Inbound Call Analytics enable a customer to track inbound calls, especially useful for any customer running campaigns associated with any inbound number. Call analytics provide the following detail: the number and breakdown of calls received for the day/month/ year, map of where the calls originate and demographics that show top cities, states, and calling devices.

International DIDs are available from the list of countries below. All calling originates from the United Kingdom, not the international destination.