Are you finding, as your business becomes more complex, you are having to operate at breakneck speed? With unified communications, any bottlenecks that appear in your organisation can be streamlined to get all your teams to work on the same page.

What is PBX?

PBX stands for “private branch exchange.” It is an onsite hosted telephone system that allows for an organization to manage all their incoming and outgoing phone calls. This exchange has the capability for calls to route internally as well as externally. PBX deals with more than just physical phones, switches and a series of extensions; it deals with an entire communications system including features such as soft phones, paging, internal instant messaging, etc.

Onsite PBX, also known as on-premise PBX, needs sizable financial expenditure into its equipment as well as keeping IT staff who have extensive knowledge to support the telephony system. The equipment and systems need to be regularly updated, as features and technology change to keep pace with the current technology. This is not always possible due to the shear monetary buy-in required to keep up with an ever-changing technological environment.

What is Cloud PBX?

As an answer to the frequent technologically stationary and costly restrictive premium phone system, cloud PBX was born. Hosted or Cloud PBX means to take this traditional on-premise phone system, peal away the costly infrastructure and create a virtual/cloud PBX that is deeply rooted in the internet. A Cloud-based PBX solution provides scalability, reliability, adaptability and flexibility. Whilst providing the capability to keep up with the daily fast-paced technological changes, it is also secure.

Cloud-based PBX provide the mobility required to drive and support today’s workforce. Whilst conventional phones are falling away to an increased usage of mobile apps and the rising use of softphones, cloud PBX allows people to work wherever and whenever they want. It opens your business up to an option heavy platform, enabling your company to benefit from this evolving technology.

What can Cloud PBX do for you?

Benefits of Cloud PBX for Business

A Cloud PBX solution for business will help improve the way your company communicates. It can be adopted seamlessly with no down time to worry about. The benefits of cloud technology is widely known for its reliability, scalability, and cost savings. It also offers the following tangible benefits:

• Improve your customer experience with call queues, hold music, auto attendant, and more.
• Effortless management of employees who work remotely by bolting on a unified communication as a service (UCaaS).
• Controlling international and long-distance costs through unlimited and international dialling plans.
• Freeing up of IT time for larger company initiatives; remaining focused on your company’s core values and purpose

What if the worst happens? Cloud PBX & disaster recovery

None of us like to think about disasters but any natural disaster would ultimately have an impact on your business interrupting communications etc. The Vision Voice platform is georedundant; to ensure you maintain uninterrupted contact with your customers.

A Virtual PBX solution should be part of an overall cloud strategy to include other aspects of your business (like offsite infrastructure and document storage). As the communication hardware is not at the site of a potential disaster, telephones can be routed to other places quickly through the Vision Voice portal.

If the worst should happen, Vision Voice will be there to help with recovery.

4G Failover – A network outage doesn’t have to be a business outage

Although network outages can happen, your business’s reliability should not be compromised in any way. The Vision Voice 4G Failover service is designed specifically to fail-over to mobile for both computers and telephones in just eight seconds. If your internet goes down for any reason, your Vision Voice phone calls will seamlessly switch to the 4G Failover using the high speed 4G networks provided by leading cellular carriers. With functionality fully restored, you can be rest assured that you will maintain consistent voice service to keep your business running uninterrupted.

The benefits of Vision Voice’s 4G Failover include:

• We support our service with high-speed data networks supplied by leading mobile carriers.
• Automatic failover providing minimal disruption in the event of an internet of power outage.
• Leveraging your current edge gateway device preventing complex installation or new wiring.